Careers
Your future.
Careers that could open up to you, the pay figures we can source, and how people move up. None of it is a promise.
Careers
Careers that could open up to you
These are the kinds of job to look for in adverts. Job titles change from one employer to the next, so use them as search words.
Support analyst
Fixes problems when the contact centre system misbehaves and helps colleagues use it.
Routing and call-flow designer
Decides how calls and chats move through the service, and builds those journeys.
Telephony and voice support engineer
Looks after the phone lines and call quality behind the contact centre.
Workforce planning analyst
Works out how many people are needed, and when, to answer customers on time.
Reporting and insight analyst
Turns call and chat data into reports that help the team improve.
Customer experience analyst
Finds out where customers struggle and suggests how to fix it.
AI conversation designer
Writes and tests what chatbots and voice assistants say, and when they hand over to a person.
Trainer and go-live support
Teaches colleagues new systems and helps them on the day a change goes live.
Junior project coordinator
Keeps technology projects organised: tasks, dates and people.
Industry providers
Working with leading industry providers
We are working with leading industry providers, such as Amazon Connect, to get you through the certifications and industry specific training.
Certifications
Help getting through the certifications for the platforms you will meet at work.
Industry specific training
Training that is specific to contact centres and the platforms they run on.
Larger AWS qualifications
This can lead on to larger AWS qualifications, which are in high demand in the industry.
Pay and progression
How people move up
- Step 1Agent
- Step 2Junior technical role
- Step 3Specialist or engineer
- Step 4Senior, consultant or architect
around £19,000
£87,431
The second figure is for senior, experienced roles. It is not where anyone would start. Pay for junior and middle roles depends on the employer and the area, so look at live adverts for the titles above.
Shifts and place
Keep your shifts, or work from anywhere
Shift experience is useful
Many support roles cover rotas around the clock. If you are used to shifts, that is an advantage.
Browser-based work travels
This work is done in a web browser, so remote and hybrid jobs are common. The skills are used all over the world.
Student stories
Stories from graduates
Our first graduates' stories will appear here.
After the call