Privacy notice

This notice explains what personal data Long Communications Ltd ("we", "us") collects through this site, why, and what rights you have over it. It uses the same plain English as the rest of the site.

Who we are

Long Communications Ltd is the data controller. It is a private limited company registered in England & Wales, company number 17458082, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX.

To ask about anything in this notice, email ben.long@long-communications.com.

What we collect, and why

When you ask for a free taster session

The form asks for your name and email address. It also has optional questions about your phone number, your current role, your preferred time of day (morning, afternoon or evening, in UK time) and how you heard about us. We use these to reply to you, arrange the session and run it.

When you send an employer enquiry

The form asks for your name, organisation and work email address, and optionally your role, phone number, number of agents and sites, the reason for your enquiry and the best time to contact you. We use these to reply to you and talk through your situation.

Marketing emails

Both forms have a box about future courses and tasters. It is not ticked unless you tick it. If you tick it, we keep a record of that and the date, and we may email you about future courses and tasters. You can tell us to stop at any time.

If you join a course

We keep your name and contact details, your attendance, your assessment results, your final project and the details needed for your certificate. Live sessions are recorded so that people can catch up. A recording includes your voice, and your image if your camera is on. People on the same course can watch it.

If your employer pays for you to join a cohort, your employer receives attendance, assessment results and the outcome of your final project.

The cost calculator

Everything you type into the calculator stays in your browser. It is not sent to us.

Technical information

Our hosting provider's server logs record technical information such as your IP address, browser type and the pages you visit. This is part of running the site securely. We do not run analytics or advertising on this site, and we do not build marketing profiles from your visit.

Our lawful bases

• Taking steps at your request before a contract, and legitimate interests, when we reply to your enquiry or taster request.
• Contract, when you join a course or your employer buys a cohort.
• Consent, for marketing emails. You can withdraw it at any time.
• Legitimate interests, for keeping the site secure and working.

We never sell or rent your personal data.

Who we share it with

• Netlify, Inc. hosts this site and runs the code that receives your form.
• Resend sends the email that tells us about your form.
• Our email provider holds the emails we send and receive.
• Google Fonts provides the typefaces and icons on this site. Your browser asks Google's servers for them, and that request can include your IP address.

We do not share your data with anyone else unless the law requires it.

International transfers

Netlify, Resend and Google may process data on servers outside the UK and the EEA, including in the United States. Where that happens, they rely on legal safeguards such as Standard Contractual Clauses to protect your data to UK standards.

How long we keep it

Enquiry and taster details are kept for as long as we need them to respond to you. If you go on to join a course, or an employer books a cohort, we keep the related records for the length of the course plus a period afterwards to meet our legal and accounting duties, normally up to six years. After that they are deleted or anonymised. Recordings are kept for as long as people need them to catch up on the course.

Your rights

Under UK GDPR you can:

• ask what personal data we hold about you and get a copy;
• ask us to correct data that is wrong;
• ask us to delete your data where there is no good reason to keep it;
• ask us to restrict or stop certain uses of your data;
• ask for your data in a portable format; and
• withdraw your consent at any time, where we rely on it.

To use any of these rights, email ben.long@long-communications.com. You can also complain to the Information Commissioner's Office at ico.org.uk (opens in a new tab).

Cookies

This site does not set cookies. The cookies page has the detail.

Children

This site is for adults. We do not knowingly collect personal data from children.

Changes to this notice

If we change how we use personal data, we will update this notice and the date at the top of the page.